MICRO-IMPROVEMENTS TO BOOST RETENTION AND CUSTOMER SATISFACTION
While early efforts have focused on BSS evolution, the OSS has been left behind. In our new whitepaper we turn the attention to the operational and support systems – the OSS and explore the OSS transformation journey for future 5G SA-based services and to support legacy networks.
CSPs are already moving to try to adopt DSP models, influenced by peers from a range of sectors that have succeeded in engaging customers and delivering new levels of experiences. We’ll explore the demands of delivering services where it matters – during the active, usage phase, while customers actually use the promised services and expect to secure their benefits.
- The customer journey
- OSS transformation to deliver the right experiences
- OSS transformation in practice
- What benefits does this bring?
DOWNLOAD OUR MICRO IMPROVEMENTS WHITEPAPER
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