PRODUCTS

VIRTUAL NOC

Fully automate your Network Operations Center (NOC)

Completely automate your first-line NOC. With our closed-loop solution, network operators can automate the ticket handling process, reduce OPEX, accelerate time to action, and improve customer experience.

100%
OF 1ST LINE NOC AUTOMATED
79%
FASTER RESOLUTION TIME
71%
REDUCTION IN INCIDENTS

BENEFITS

Let automation take care of your network
Identifying and solving network incidents is a full-time job – often for an entire team. With Virtual NOC, automation takes care of network faults, from identification to resolution, so that experts can focus on strategic changes and long-term improvements.

Automated alarms

All alarms from your multi-vendor network are tracked, filtered, analyzed, and handled. Virtual NOC considers and executes actions based on tracked records of the network. The fully automated closed-loop system ensures that all actions are considered and taken, eliminating manual interventions.

Preventive alarm handling

Identify customer-affecting alarms before they occur. By combining network alarms, performance, and configuration data, you can find and prevent incidents before they affect customers.

Automatic field-tickets

Field visits are still needed, even with automation working in the background. But with Virtual NOC, the number of unnecessary field visits can be reduced. We also enable automatic scheduling of field visits, if needed.

Workflow-manager

Change automation to suit your needs. Business needs can change, so you can build or adjust automation activities with our workflow-manager.

Call robot

Our automated call robot can identify and notify anyone you want to take action, 24/7. Critical nationwide challenges can be escalated within seconds to ensure immediate attention and support for processing.

FROM OUR CUSTOMERS

“We are pleased to announce that we are strengthening our networks with automation. Our decision was based on a detailed evaluation and the offer from Elisa Automate partnering up with OTE, stood out as the most innovative and strongest provider, with outstanding knowledge of networks, automation and the use of Artificial Intelligence (AI) and Machine Learning (ML). We look forward to taking the next steps towards fully autonomous networks.”

Branimir Maric, Chief Technology Information Officer
T-MOBILE Czech Republic and Slovak Telecom

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