SERVICE ASSURANCE ANALYTICS
Put customers at the heart of your analytics
Today’s customers don’t just buy products and services from CSPs, they buy an experience.
Elisa Polystar solutions make it easy to understand experiences by providing instant customer impact analysis. We integrate service quality and customer experience indexes, for all customers and for all services, which can be adapted to the specific needs of each Communication Service Provider.
Give all your teams a solution for their needs
- Network & service operations
- Network engineering
- Customer experience
- Corporate sales
- Device experience
|CHALLENGE||SERVICE ASSURANCE ANALYTICS SOLUTION|
|Different teams have different needs||Provide portals optimized for different roles and functions – network and service operations, roaming, senior management, marketing, customer experience, sales, and more.|
|Hidden performance issues and customer problems||AI-identification and prioritization of customer problems that arise in the network. Immediate notification about customer issues, their cause and location to minimize resolution time.|
|Lack of customers experience insight across networks||End-to-end customer experience insight across multiple dimensions and devices in the network. Customer experience can be analyzed at a single or group level, from different perspectives.|
|Lack understanding of customer experience across all services||Customer experience index (CEI) combines accessibility, retainability and performance measures of different services used by each customer into a single index.|
|Incoherent data, measurements, and absence of insight across the organization||Cross-organizational understanding of customers, services, and network. Full insight for multiple teams, giving CSPs a common language and enhanced view of quality and efficiency.|