SOLUTIONS
CUSTOMER EXPERIENCE ASSURANCE
Real-time service assurance through a 360-degree view of your customer’s experience
Assurance of networks and services is all about customer experience. In Elisa Polystar’s solutions, the experience of the customer is the starting point for problem detection, impact and root cause analysis as well as wider understanding of the network performance.
PRE-DEFINED WORKFLOWS TO GUIDE EACH DIFFERENT TEAM TO THE RELEVANT CONCLUSIONS
IMMEDIATE UNDERSTANDING OF ISSUE PRIORITY THROUGH NUMBER OF IMPACTED SUBSCRIBERS
COMPLETE PROTOCOL SUPPORT FROM 2G TO 5G SA AND FROM CORE TO RADIO
Elisa Polystar’s solutions provide real-time visibility into customer experience and network and service performance. Tracing, analytics and alarms in real-time allows you to cut problem resolution times and increase customer satisfaction.
Starting from the needs of each team within the operator, our solution provides pre-defined and customizable workflows. Whether you are a network engineer, a CxO or working in a roaming department, we enrich and present the network data in a way that meets your need to draw conclusions and take action.
With machine learning based forecasting, anomaly detection and root cause analysis, customer experience assurance is further automated. Our pre-trained algorithms identify network and service issues and pinpoints their resolution before the customers are impacted.
Give all your teams access to network data
in the format they need
- Network and service operations center
- Network engineering
- Roaming
- Customer care
- Corporate sales
- Device
- Management
- Marketing
- IoT
| CHALLENGE | SOLUTION |
|---|---|
| Prioritize resolution of the most critical network and service issues | Utilize a real-time perspective of the customer experience and predictive insights into affected users to prioritize and address the issues with the greatest impact on customer satisfaction. |
| Find the optimal workflows to speed up issue resolution | Pre-configured workflows incorporate decades of embedded telecommunications expertise, guiding users to draw informed conclusions. |
| Provide efficient troubleshooting tools for network and service experts | Navigate seamlessly from analytics to call tracing details. Leverage interactive views, tooltips, and dynamic filtering features. |
| The dynamic and cloud-based deployment of 5G SA networks makes traditional monitoring impossible | Utilize a cloud-native assurance solution with multivendor virtual tap integration and integrate it with your orchestration framework. |
| Support network evolution while coping with the legacy | Monitor, analyze, and troubleshoot a diverse network and service environment encompassing multiple vendors and supporting capabilities from 2G to 5G standalone (SA). |
OUR ANALYTICS INSIGHTS
