ZERO-TOUCH NOC
AUTOMATED FAULT RESOLUTION ACTIONS
Solve network problems via automated actions
The Zero-touch NOC solution utilizes workflows to identify probable root causes of alarms and takes action in the network to resolve the issue, starting with the actions that affect customers the least . This streamlined approach ensures efficient problem resolution while minimizing the impact on customers.
ADVANCE HUMAN ROLE FROM MONITORING TO AUTOMATION DEVELOPMENT
AUTOMATION ENSURES CONSISTENT ISSUE RESOLUTION TIME
79% IMPROVED RESOLUTION TIME
DESCRIPTION
Zero-Touch NOC automates network actions, including comprehensive safety checks and meticulous verification of outcomes. Automated actions are intelligently scheduled during quiet times, prioritizing the customer experience and minimizing disruptions.
AUTOMATED FAULT RESOLUTION ACTIONS
- Reset radio unit to solve radio HW faults
- Reset baseband to solve BBU HW faults
- Lock and unlock cells to push users to nearby cells while the cell is reset
- Query cell status to check cell health
- Query temperature to troubleshoot temperature faults
- Query currently active alarms on the NE
- Take into account planned work and site visits before network actions
- Keep stakeholders updated on status with ticket comments
ZERO-TOUCH NOC SOLUTION BUILDING BLOCKS
