ZERO-TOUCH NOC
AUTOMATED ALARM MANAGEMENT
Eliminate repetitive, time-consuming manual tasks
The first step towards a zero-touch NOC is to remove time-consuming and repetitive manual tasks. By automating these tasks, our solution streamlines operations, improves efficiency, and allows operators to focus on strategic responsibilities.
100% ALARMS MONITORED
AUTOMATICALLY RECOGNIZE CUSTOMER-IMPACTING ALARMS
<10s MEAN TIME TO DETECT (MTTD)
DESCRIPTION
Zero-Touch NOC reduces the alarm monitoring workload for your first-line NOC by automating trouble ticket creation. It enhances tickets with relevant information from various sources, including alarms, inventory, and configuration management data. Tickets are intelligently assigned to the appropriate work queue, minimizing duplicates.
This streamlined approach improves operational efficiency, enhances incident management, and promotes a more focused and productive workflow for your NOC team.
AUTOMATED ALARM MANAGEMENT CAPABILITIES
- Multi-vendor capable
- Auto-ticketing workflows recognize customer-impacting alarms and automatically generate tickets
- Alarm de-duplication to reduce alarm load
- Workflow monitor UI
- Automation dashboard to monitor alarm handling
- Workflow switches to activate/deactivate workflows
- Ticket enrichment updates tickets as actions are taken
- Exclusion list to exclude e.g. test sites
ZERO-TOUCH NOC SOLUTION BUILDING BLOCKS
